Terms of Service

1. Agreement

By accessing or using MedHook (“Service”), operated by 1PuttHealth LLC, you agree to these Terms of Service. If you do not agree, do not use the Service.

2. The Service

MedHook provides a self-hosted healthcare data integration platform, including the MedHook Engine and web dashboard at medhook.dev. You deploy and operate the Engine on your own infrastructure. We provide license keys, analytics, and billing management via medhook.dev.

3. License

Subject to your agreement with us and payment of applicable fees, we grant you a limited, non-exclusive, non-transferable license to install and use the MedHook Engine on infrastructure you control. The scope of your license, including engine instances and usage, is set out in your agreement.

License keys are tied to your account and may not be shared or transferred.

4. Acceptable Use

You may use MedHook to build healthcare data integration workflows for lawful purposes. You may not:

• Reverse-engineer, decompile, or attempt to extract source code from licensed components
• Use the Service to process data in violation of applicable law, including HIPAA
• Resell or sublicense MedHook to third parties without a written reseller agreement
• Use the Service for any purpose that is unlawful or harmful

5. Data and Privacy

The MedHook Engine is self-hosted: for self-hosted engines, PHI stays in your cloud and is not sent to medhook.dev. Where our engineers have forward-deployed and support access to your environment, that access is governed by the Business Associate Agreement (BAA) we sign with you before any PHI is processed. See our Privacy Policy for details on what account data we collect and how we use it.

6. Payment

Fees are invoiced as set out in your agreement. All fees are non-refundable except as required by law. We may suspend access to the Service if payment fails and remains uncured for 7 days.

7. Availability

The MedHook Engine runs on your infrastructure — its uptime is your responsibility. We provide medhook.dev (dashboard, licensing, analytics) on a best-effort basis, with a 99.9% uptime target for medhook.dev services. A 99.9% uptime SLA applies only where your agreement includes one.

8. Termination

Unless an order form or master services agreement (MSA) with us says otherwise, either party may terminate at any time, and upon termination your license keys are deactivated. Where you have signed an order form or MSA, it overrides this section, and its term, termination, notice and wind-down provisions apply. Your account data is retained for 90 days after termination, then permanently deleted unless you request earlier deletion.

9. Disclaimer of Warranties

THE SERVICE IS PROVIDED “AS IS” WITHOUT WARRANTIES OF ANY KIND. WE DISCLAIM ALL IMPLIED WARRANTIES INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

10. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, OUR TOTAL LIABILITY TO YOU SHALL NOT EXCEED THE AMOUNTS PAID BY YOU IN THE 12 MONTHS PRECEDING THE CLAIM.

11. Governing Law

These terms are governed by the laws of the State of Delaware, without regard to conflict of law principles.

12. Contact

1PuttHealth LLC
hello@medhook.dev